To improve customer benefits from January 28, 2024, we will update and adjust the Refund and Return policy according to the ratio for some specific cases as follows:
Case 1. Defective product:
– Torn, printing error, wrong color, wrong product sent: 100% refund or resend new product (depending on customer’s intention).
Case 2. Order lost during shipping
– 100% refund or resend new product (depending on customer’s intention).
Case 3. Customers are not satisfied with the quality (Product images and quality are clearly publicized):
We will carefully review each case and support 40 – 55% Refund and customers do not need to send the product back.
Case 4. Customer is not satisfied with fast shipping:
– If the delivery deadline announced in the delivery policy page is exceeded: We refund the fast shipping fee to the customer (note: if the customer orders on Saturday and Sunday, the fast shipping delivery time may vary). May be 1-2 days later)
Case 5. In case the customer wants to return the goods (not for reasons related to the product, but because the customer changed his mind when receiving the goods):
– We will provide an address for customers to return the product. After we receive the returned goods to our warehouse, we will refund 100% to the customer.
Case 6. The customer provided a missing address, or an incorrect address that prevented successful delivery:
We send the customer a new product.
In addition to the cases mentioned above, the remaining cases will be supported according to the following our policy.
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