Exchanging or returning an item very easily. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address.You have 7 days from receiving your order to:
- Create your exchange or return here, apply for non-user and Effective Sun users.
- Choose Return and refund on “Type of support ticket”
- Send your infomation to Effective Sun support team.
- Then, you can get refund or return the products to our office or warehouse.
Items must be returned to us unused. If the product was used, you can get the refund from 30% to 100% the product’s price, defense on condition of products . You will get refund when your order status has been confirmed by out support team.
*Please keep the product image when you receive the goods and open the order, this will help you receive a refund quickly and simply.
Need a different size or color?
There’s no cost to exchange your purchase for an alternative size or colour (subject to availability when you request a return). If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.
This only applies to orders with wrong size and color, you must notify us no later than 2 days after receiving the product. If it is after 3 days, you will be charged a return fee depending on the shipping unit.
Returning your purchase
As soon as you’ve decided you’d like to exchange or return, you have 7 days from the date you received your order. Please follow the below steps:
- Create your refund or return here. If you are a registered user, you can email direct to our support email: support@effectivesun.com, fill the form with the order number containing the item(s) you would like to return.
- Fill all required information(*) to our support team confirm your orders.
- Click on the “SEND TICKET” button and choose the reason for return.
- Check the box to agree with our Return Policy. We’ll then send you an email with your return or refund instructions.
Additional Information
To ensure your return is covered by our free returns policy and reaches us promptly, items must be returned from the same country to which they were delivered. Orders sent back from a different destination may incur additional charges or be delayed by customs.
We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. If you intend to do this, please send your return photos and reasons to the following email address: support@effectivesun.com
Receiving a refund
Please note that refunds can take up to 5 working days to show on your account due to varying processing times between payment providers.
We always guarantee that customers will receive their refund within 5 days at the latest (excluding holidays, Saturdays and Sundays).
Our policy
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the Effective Sun and designer tags attached to them (if applicable). This includes all packaging, accessories and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
For example, we may make a reduction in the following circumstances:
- the product(s) have been used, worn, damaged or washed;
- the designer and Effective Sun tag are not attached to the product(s) or have not been returned. Please note that the Effective Sun and designer tags constitute an integral part of each product; and/or
- you have not returned any packaging which is considered an integral part of a product (such as a cover bag).
You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.
Jersey, Sneaker & Hoodies
All designer packaging such as authenticity cards, cover bag and leather tags should be included with your return.
Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.
Limited Edition Products (Sneaker Hand made, Hoodies Hand made or Custome Gifts)
As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.
Late Returns
Your item(s) should be sent back to us within 7 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of our support team and may only be refunded from 10% to 50% the product’s price.
Colors
We have made every effort to display the colors of our products that appear on Effective Sun as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurateEffective SunEffective Sun